- After your order is received and inspected, we will notify of the approval or reject of the refund in 2-4 business days.
- If approved, you will receive credit automatically applied to your original method of payment. This could take up to 5-7 business days.
- Please contact your bank if there is a delay in processing beyond that period.
- Preorder items have a strict no cancellation policy. This is due to very high demand of our preorder items.
- Our restocking policy is 20% of the total order amount (minus shipping).
Return & Exchange Policy
**IMPORTANT: SM Global Shop allows returns for majority of items within 10 days of receiving your order. Pre-order items have a strict no cancellation policy
We accept order returns/exchanges when:
- Returns/Exchanges must be in original condition they were received in
- Returns will be refunded to the original form of payment, minus shipping fees
- Returns/Exchanges must be sent back within 10 days after RMA is sent out
- SGS is not responsible for any orders that got lost/confiscated by post offices
We don't accept order returns/exchanges when:
- Customized/personalized items
- Items that have been clearly used/damaged by customer
- SGS can refuse exchanges/refunds without discretion if the item doesn't seem to be in the condition it was sent in
We accept order cancellations when:
- Your order has not been shipped yet
- Your order is marked as highly fraudulent
We don't accept order cancellations when:
- Non-defective, correctly shipped item
- Your order contains a pre-order item
- Customer teared off tag, label, or price from the product
- Items are worn or not in the condition they were shipped out
- Any damage made by the customer
- Prices found better elsewhere/change of mind.
**IMPORTANT: Please make sure your address is correct and is in English prior to check-out. Incorrect address information could result in delays.
1. US Standard Parcel Mail (7-10 days)
2. US Priority Mail Parcel (3 days)
3. International: UPS Standard International Mail (10-25 days)
4. International: UPS Priority Mail International (7-20 days)
Order Processing Time
Shipment date does not include processing time.
Processing time generally takes 1-3 days depending on stock and during high demand periods it could take up to 5-7 days.
Here is an info-graphic to compare pre-order and in-stock item's shipping times.