Does your order contain a pre-order?

If your order contains a pre-order, your order will be shipped out on the preorder item's ship date. Check the preorder product page for estimated ship date. 


I got confirmation e-mail but no shipping email. What do I do? 

If you received an Order Confirmation e-mail, your order should be shipped out in the next couple business days if there are no delays. Common Reasons for delays: order contains preorder items, fraud/fake credit cards, incomplete addresses, foreign characters in address (international addresses). 

We e-mail everyone for verification if order is delayed so please check your e-mail inbox for further instructions. If you still do not receive a shipping confirmation e-mail after checking all of the above, reach out to support with your order number. 

To prevent delays, make sure your address is in English at check-out.


Shipping Methods

1. US Standard Parcel Mail (7-10 days)

2. US Priority Mail Parcel (3 days)

3. International: UPS Standard International Mail (10-25 days)

4. International: UPS Priority Mail International (7-20 days)

**IMPORTANT: Please make sure your address is correct and is in English prior to check-out. Incorrect address information could result in delays.

For more information, please visit our shipping policy here.