FAQ

Shipping & Refund Policy
Refund Policy After your order is received and inspected, we will notify of the approval or reject of the refund in 2-4 business days. If approved, you w...
Tue, Mar 30, 2021 at 2:42 PM
Shipping Methods
What kind of shipping methods I can choose?  1. US Standard Parcel Mail (7-10 days) 2. US Priority Mail Parcel (3 days) 3. International: UPS Standard In...
Tue, Mar 30, 2021 at 2:42 PM
Is this the official SM Entertainment Merchandise Shop?
Yes, SM Global Shop is an official merchandise branch for SM Entertainment and part of the SM Town and SM Family network.   Fans of K-pop can now find t...
Fri, Nov 13, 2020 at 5:02 PM
Cancellations, Returns, and Exchanges
Order Issues  What is the difference between cancellation and return?  Cancellation can be made until items have been processed and shipped out. Refunds...
Wed, Jul 22, 2020 at 6:57 PM
Where's My Order
Does your order contain a pre-order? If your order contains a pre-order, your order will be shipped out on the preorder item's ship date. Check the pr...
Wed, Jul 22, 2020 at 6:59 PM