FAQ
Refund Policy After your order is received and inspected, we will notify of the approval or reject of the refund in 2-4 business days. If approved, you w...
Tue, Mar 30, 2021 at 2:42 PM
What kind of shipping methods I can choose? 1. US Standard Parcel Mail (7-10 days) 2. US Priority Mail Parcel (3 days) 3. International: UPS Standard In...
Tue, Mar 30, 2021 at 2:42 PM
Yes, SM Global Shop is an official merchandise branch for SM Entertainment and part of the SM Town and SM Family network. Fans of K-pop can now find t...
Fri, Nov 13, 2020 at 5:02 PM
Order Issues What is the difference between cancellation and return? Cancellation can be made until items have been processed and shipped out. Refunds...
Wed, Jul 22, 2020 at 6:57 PM
Does your order contain a pre-order? If your order contains a pre-order, your order will be shipped out on the preorder item's ship date. Check the pr...
Wed, Jul 22, 2020 at 6:59 PM
SM Global Shop tends to receive a high volume of customer service requests especially toward the end of the year and around each artist comeback. Please all...
Tue, Aug 31, 2021 at 2:27 PM