SM Global Shop tends to receive a high volume of customer service requests especially toward the end of the year and around each artist comeback. Please allow up to 3-5 business days for our first response.  If you did not hear back from our CRM team within this time, please check your spam or junk box and also add our CRM email address to your safe-list: Please follow-up with a second email if you feel our first response was blocked by your spam filter. We are here to help and will respond to all inquiries as timely as possible.